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Q. What browser versions are compatible
A. Our SSL Certs compatible with IE 5.01+, Netscape 7+, Mozilla 1+ and are single root install certificates (they do not use chaining technology), meaning that they are compatible with SSLv2 and SSLv3. Single root certificates are also more widely accepted by web servers with some web servers not accepting chained root technology.
KnowledgeBase User // 11-Dec-07

Q. What do you consider low volume, low transaction?
A. If you have a low volume website and you decide that your customer's confidence is not affected at all by the brand behind the SSL certificate or the volume of customers that would have an issue are insignificant in number then FastSSL is the perfect answer.
KnowledgeBase User // 11-Dec-07

Q. What is a Single Root SSL Certificate?
A. When connecting to a webserver over SSL, the visitor's browser decides whether or not to trust the website's SSL certificate based on which Certification Authority has issued the actual SSL certificate. To determine this, the browser looks at its list of trusted issuing authorities - represented by a collection of Trusted Root CA certificates added into the browser by the browser vendor (such as Microsoft and Netscape).
KnowledgeBase User // 11-Dec-07

Q. How do I generate a Certificate Signing request(CSR)
A.

To generate a CSR is quite simple, please follow these steps:

KnowledgeBase User // 11-Dec-07

Q. I am getting an error the order was already submitted
A. I received the below error when I accessed the approval link
KnowledgeBase User // 11-Dec-07

Q. I am receiving error messages when I submit my CSR
A. Make sure the CSR you are using is valid and also check the common name you specified. If the CSR is invalid or you are passing a non-fully qualified domain name and error will be returned.
KnowledgeBase User // 11-Dec-07

Q. I signed up for an SSL Certificate and went through the process. I have not received any additional e-mails confirmation the SSL Cert or received my SSL CRT file.
A. When an SSL Certificate is sent to be approved/provisioned, we normally will send a request via email to the admin email of the domain name.
KnowledgeBase User // 11-Dec-07

Q. I am receiving error messages when I submit my CSR
A. Make sure the CSR you are using is valid and also check the common name you specified. If the CSR is invalid or you are passing a non-fully qualified domain name and error will be returned.
KnowledgeBase User // 11-Dec-07

Q. What does the error Invalid Field CSR mean
A. This is a common error when invalid information is specified on the CSR. Double check all of the info on the CSR us indeed accurate and try again
KnowledgeBase User // 11-Dec-07

Q. What should the domain name be for a wildcard SSL cert?
A. The Wildcard Cert requires a common name of *.domain, you may have tried to generate the CSR without first completing that process.
KnowledgeBase User // 11-Dec-07

Q. What is a SSL Certificate
A. The SSL (and TLS) protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialize an SSL session. Customers know when they have an SSL session with a website when their browser displays the little gold padlock and the address bar begins with a https rather than http. SSL certificates can be used on webservers for Internet security and mailservers such as imap, pop3 and smtp for mail collection / sending security. For more information please visit our site at http://ssl-online-store.com/
KnowledgeBase User // 11-Dec-07

Q. Issued by a company you have not chosen to trust
A. The above comes from IE6, but the errors in other browsers is worded similarly.If you see this error then the certificates supplied have not been installed correctly. http://support.comodo.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=1&pcid=0&nav=0
KnowledgeBase User // 11-Dec-07

Q. I get an error about the page having 'secure and nonsecure items
A. This error means that there are elements in your SSL secured pages that are being accessed from a non SSL secured page. A typical example of this is an image that resides in a non-SSL protected directory.
KnowledgeBase User // 11-Dec-07

Q. The error is Domain Name Mismatch
A. This error means that the domain name in the certificate and the domain name in the address bar do not match.If you wish to use secure.mydomain.com in the address bar then the certificate must have that set as the Common Name.And again, if you require only mydomain.com in the address bar then the certificate must have that set as the Common Name.To have this corrected, send a new CSR with the corrected Common Name (Domain Name) to your support email address.Please make sure you include the order number with the request so that your order can be located.
KnowledgeBase User // 11-Dec-07

Q. What does the Warranty actually mean?
A. We believe it is important to protect the end user. If we were to mis-issue a certificate to a fraudulent site, and that fraudulent site has an SSL link with an end user and as a result of this the end user loses money. The end user had what they thought was a "trusted session". Comodo should never have provided the fraudster with the ability to engineer this situation. Hence, we have taken out insurance to pay out money to the end user. How can we do this?We value the end customer. We believe the insurance provided greater peace of mind hence allows the merchant to sell more products. Most importantly, we value our validation techniques (delivered through the IDAuthority). We pre-validate customers and provide validation that is far higher than the majority of other SSL providers. Some CA's have very weak validation hence they decide NOT to offer insurance! Finally, it is worth pointing out, that we offer high validation, but not at the compromise of speed. You can still obtain SSL instantly.To see the warranty offered on each of our SSL Certificates
KnowledgeBase User // 11-Dec-07







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